Greetings and important notification from Anviz
Dear Anviz customer,
This is the Anviz technical support team. During the December holiday season, we would like to take this opportunity to thank you for your continued support of Anviz. We devote ourselves to providing better after-sales service to all of our customers. Anviz is pleased to announce that in order to improve our customer service quality, please submit your technical questions through the following process:
www.anviz.com-> MyAnviz-> Trouble Ticket (Submit an inquiry).
Through the centralized management system, issues will be handled in the following priority order of customer type:
1. EMD
2. AAD
3. AASI
4. AAR
5. Terminal Customers
We will analyze all the technical problems at fixed times in order to provide a basis for delivering targeted training to our customers, as well as increase product improvements.
We will officially handle all technical issues through the Trouble Tickets forum beginning January 1, 2015. For the last quarter of 2014, questions will be handled through the customer adaptive phase.
We value our relationship and look forward to working with you in the future. Anviz wishes your business continued prosperity.
Mark Vena
Senior Director, Business Development
Past Industry Experience: As a technology industry veteran for over 25 years, Mark Vena covers many consumer tech topics, including PCs, smartphones, smart homes, connected health, security, PC and console gaming, and streaming entertainment solutions. Mark has held senior marketing and business leadership positions at Compaq, Dell, Alienware, Synaptics, Sling Media, and Neato Robotics.